Voxiq analyzes call recordings to measure agent performance, customer sentiment, script compliance, interruptions, and calls that need review.
Call quality view
Calls analyzed
1,284
Avg score
91
Review risk
Low
Coaching priority
Agent handling of objections needs review.
Script compliance
Required disclosures are being tracked.
100%
call coverage
Live
quality signals
Script
compliance
Review-ready
insights
The visibility gap
Voxiq helps managers see what happened across every customer call - not just the few recordings selected for manual QA.
Every call reviewed
Analyze completed calls from dashboard upload or API intake.
Risk surfaced early
Spot negative sentiment, missed scripts, and calls needing review.
Coaching made specific
Give managers evidence-based priorities for each agent.
The system
From audio intake to transcription, scoring, compliance visibility, and coaching priorities.
Bring completed call recordings into Voxiq from your call center workflow.
Create searchable transcripts with agent and customer turns.
Measure script adherence, sentiment, resolution, and performance signals.
Show managers which agents and calls need attention first.
Process
01
Completed calls arrive through API or dashboard upload.
02
Voxiq transcribes, separates speakers, checks script compliance, and scores quality.
03
Managers review risks, coach agents, and track improvement.
What teams get
Convert call recordings into searchable transcripts for review and reporting.
Separate agent and customer turns so managers can review the call clearly.
Check required language, missed steps, and risky phrases against your rubric.
Track call-level sentiment signals across customers and repeat issues.
Measure professionalism, empathy, resolution, and quality by agent.
Highlight overlap, dead air, and response patterns that affect customer experience.
Prioritize calls that need manager review before patterns spread.
Export operational summaries for quality, compliance, and coaching work.
Invitation-based onboarding
Turn call recordings into measurable quality, compliance, and coaching signals.